Terms of use
Translated from Russian. Where the versions differ, the Russian one prevails.
Version 1 · effective 2 November 2026
1. Who we are and what these terms cover
1.1. The SuMarket.rs website (the “Platform”) is run by Denis Batalin, Subotica, Serbia (the “Operator”). Contact: info@sumarket.rs.
1.2. The Platform is a social project. It helps Russian speakers, and everyone who works honestly, find clients in Serbia. The Platform was built with the support of the Russian-speaking community of Subotica.
1.3. These terms govern the use of the Platform. By starting to use the Platform you accept them. A Provider accepts them explicitly when registering.
1.4. Terms used: Provider — whoever lists a service; Client — whoever looks for a service and writes to a Provider; Listing — a description of a service with prices and photos.
2. The Platform’s role
2.1. The Platform is an information intermediary. The Operator provides a place for listings and a channel for messages.
2.2. The Operator does not provide the services in the listings, is not a party to arrangements between Client and Provider, and neither receives nor passes on payments.
2.3. The Operator does not check the quality of services or the qualifications and experience of Providers. The exception is the check of documents for licensed services under the Listing rules. The “License checked” mark means only that a moderator saw a valid document on the day of the check.
3. Free use and featured placement
3.1. Using the Platform and placing listings are free forever. The Operator takes no commission and takes no part in payments between Client and Provider.
3.2. At the Provider’s request the Operator provides one paid service — featured placement: the listing is highlighted on the Platform and shown first in its category and in search, the phone, WhatsApp, Telegram, Viber and Messenger the Provider gave are shown on the card, and once a month the listing is included in the list of providers in the Telegram channels “Русская Суботица”, “Что там в Суботице?” and “Объявления Суботицы и Воеводины”. Featured listings are marked on the Platform.
3.3. Terms and prices are shown on the Platform and in the Operator’s Telegram bot before payment. Payment is made outside the Platform, through the Operator’s Telegram bot, which names the ways to pay before payment. A featured listing goes through the same check as a free one. The Operator passes the money from featured placement to organisations that look after the city, in particular the Subotica is not dead fund (suboticaisnotdead.com).
4. Account
4.1. People over 18 may register. Registration needs a valid e-mail address, confirmed by a link.
4.2. You give truthful information, keep your password secret and are responsible for what happens in your account.
4.3. Clients do not need to register: they confirm their e-mail with their first message.
5. Provider’s obligations
5.1. The Provider alone is fully responsible for:
- the lawfulness of their activity, registration, licences and permits where required;
- paying taxes and fees;
- the accuracy of the listing, prices and information about themselves;
- the quality and safety of the services and keeping arrangements with Clients;
- the rights to the texts and photos they publish.
5.2. The Provider follows the Listing rules.
6. Rights to content
6.1. The rights to a listing stay with the Provider.
6.2. By placing a listing the Provider allows the Operator, free of charge, to store, show, translate into other languages and publish it on the Platform and, with featured placement, in the Telegram channels named in 3.2. The permission lasts until the listing is deleted.
7. Automatic translation
7.1. Listings are translated into other languages with AI. A translation may contain mistakes.
7.2. The site marks which version was translated automatically. Where they differ, the original prevails. The Provider may correct the translation.
8. Messages
8.1. Client and Provider write to each other through the Platform. Conversations are not published.
8.2. The Operator does not read conversations, except to check a complaint, prevent abuse or when the law requires.
8.3. Spam, advertising, insults and attempts at fraud are forbidden.
9. Moderation and blocking
9.1. The Operator checks listings before publication and may refuse publication, remove a listing or block an account for breaches of these terms, the Listing rules or the law.
9.2. The Operator gives the reason for a refusal or removal, unless the law forbids it.
10. Liability
10.1. The Platform is provided “as is”. The Operator tries to keep it running without interruption but does not guarantee it.
10.2. To the extent the law allows, the Operator is not liable for:
- Providers’ services, their quality and consequences;
- arrangements and payments between Clients and Providers;
- the content of listings and messages that users publish;
- mistakes in automatic translation.
10.3. The Operator removes unlawful content as soon as it learns of it, including from a complaint.
11. Complaints
11.1. You can report a breach with the button on the listing page or at info@sumarket.rs. Complaints are usually reviewed within 48 hours.
12. Deleting an account
12.1. An account is deleted on the “Profile and contacts” page (“Delete account”), confirmed with the password. The account, listings, photos and conversations are erased at once; backups keep them for up to 14 days. A note of the deletion stays in the consent log for 3 years, like other data the law requires to keep longer.
13. Changes to the terms
13.1. The Operator may change these terms and announces it on the Platform and by e-mail. The new version is accepted at the next sign-in.
14. Governing law
14.1. These terms are governed by the law of the Republic of Serbia. Disputes are settled by agreement, and if that fails, by the court at the Operator’s place of residence.
15. Contact
Denis Batalin · Subotica, Serbia · info@sumarket.rs