Listing rules

Version 1 · effective 2 November 2026

These rules apply together with the Terms of use. By placing a listing you confirm that you have read the rules and follow them.

1. Who may place listings

1.1. Adults (18+) who provide the service themselves or represent their own organisation.

1.2. SuMarket was made for Russian speakers, but anyone who works honestly may place a listing, including local residents of Serbia.

1.3. For now the platform covers Subotica and the area around it.

2. What may be listed

2.1. Services only: beauty, health, sport, leisure, education, home and repairs, cars, pets, services for business, crafts.

2.2. One listing — one kind of service. Different kinds (for example, “haircuts” and “manicure”) go in separate listings.

3. What may not be listed

3.1. Transport of any kind: carrying passengers, taxi and transfers, freight and moving house, carrying animals, courier delivery as a separate service. A craftsperson travelling to the client, or delivering the result of their own work as part of the main service, does not count as transport.

3.2. Goods, including food, drinks, medicines and cosmetics.

3.3. Real estate: renting, selling, brokerage.

3.4. Licensed activities without proof (section 4).

3.5. Services forbidden by Serbian law, and also intimate services, gambling, weapons, loans, investments and “quick money”, network marketing.

3.6. Political and religious campaigning, discrimination, insults, incitement to hatred.

3.7. Other people’s photos and texts without the right to use them; false claims about experience, education and awards.

4. Services that need a licence

4.1. Listings for the following services are published only after a moderator has checked the document (licence, permit, registration certificate or diploma): medicine, dentistry, medical and therapeutic massage, injection and device-based cosmetology, permanent make-up, veterinary care, legal services including help with residence documents, guide and tourist services, car rental.

4.2. The document is uploaded in your account. Only moderators see it; it is not published on the site. After the check the listing shows the “License checked” mark.

4.3. When the document expires, the listing is taken down until a new document is uploaded.

4.4. If you are not sure whether your service needs a licence, write to us before placing the listing.

5. Requirements for a listing

5.1. The information is true and up to date. Prices are given with a currency (RSD or EUR) and a unit: per service, per hour and so on.

5.2. Contacts in the text and in photos are forbidden: phone numbers, links, messengers, e-mail addresses. Clients write to you through the site; you share your contacts yourself in the conversation.

5.3. Photos are your own or used with permission, with no other people’s faces without their consent, and no watermarks of other platforms.

5.4. No duplicate listings, no capital letters instead of text and no search words unrelated to the service.

5.5. You may write in Russian, Serbian, Hungarian or English. Translations into the other languages are made automatically; you can correct them.

6. Keeping listings current

6.1. If a listing has not changed for 80 days, we send an e-mail with a “The listing is current” link.

6.2. Without confirmation the listing moves to the archive on day 90. You can restore it with one click in your account.

7. Checking listings

7.1. A moderator checks every new and edited listing, usually within two working days. First the system checks the listing automatically; listings about transport are refused at once.

7.2. If we refuse a listing, we give the reason. You can send a corrected listing again.

8. Reviews

8.1. Anyone who used a service may leave a review: name, e-mail, a rating from 1 to 5 and text. The e-mail is confirmed by a link in a letter and is not shown on the Platform.

8.2. Write about your own experience. Not allowed: insults, threats, other people’s personal data, contacts and links, advertising, reviews of yourself and paid reviews.

8.3. A moderator checks reviews and publishes those that follow the rules. One review per person per listing; a new one replaces the old. If the author wrote to the provider through the Platform, the review is marked so.

8.4. A provider cannot delete or change a review. If a review breaks the rules, tell us at info@sumarket.rs.

9. Complaints

9.1. You can report a breach with the button on the listing page or at info@sumarket.rs.

9.2. We usually review complaints within 48 hours. The listing may be hidden while we check.

10. Breaches

10.1. When the rules are broken, the listing is taken down. For repeated or serious breaches (fraud, transport, work without a licence, hatred) the account is blocked.

10.2. We may report breaches of the law to the competent authorities.